case studies
Prototyping Customer Experience Service Delivery
Codesigning with users and stakeholders to improve existing services or develop innovative new services with with measurable impact.
Skills: Service design, customer experience, codesign, facilitation, user research
Codesigning opportunities to improve the training experience for employees (coming soon)
Program Management
Launching new programs based on user research and community needs.
Driving Strategy
Using research and facilitation methods to help teams and leadership take action.
Fun fact #1: I previously designed luxury accessories for gamers.
Fun fact #2: I’ve taught design internationally.
Fun fact #3: For the last few years, I’ve taught at Segal Design Institute at Northwestern University.