Case studies

I am most excited when working on novel ideas, managing complex stakeholder needs, and empowering others to use design methods to create impact. I apply design principles—qualitative research, data analysis, facilitation, journey mapping, codesign, service blueprinting, systemic design, speculative futures—to solve challenges in new and creative ways.

Review my work across Prototyping Customer Experience Service Delivery, Program Management, and Driving Strategy.

Prototyping Customer Experience Service Delivery

Codesigning with users and stakeholders to improve existing services or develop innovative new services with with measurable impact.

Skills: Service design, customer experience, codesign, facilitation, user research

two women on a bench laughing
doctor giving a person a vaccine with someone watching behind them.
group of people sitting around a table with a trainer at the front of the room

Codesigning opportunities to improve the training experience for employees (coming soon)

Program Management

Launching new programs based on user research and community needs.

people sitting around a table working
two people watching someone use a virtual reality headset

Driving Strategy

Using research and facilitation methods to help teams and leadership take action.

Mural board screenshot

Fun fact #1: I previously designed luxury accessories for gamers.

Fun fact #2: I’ve taught design internationally.

Fun fact #3: For the last few years, I’ve taught at Segal Design Institute at Northwestern University.